Which statement about the ‘four Ps’ of service design is CORRECT?
A. Processes refers to skill and training
B. Partners refers to suppliers and vendors
C. People refers to technology and tools
D. Products refers to producers and metrics
Which statement about the ‘four Ps’ of service design is CORRECT?
A. Processes refers to skill and training
B. Partners refers to suppliers and vendors
C. People refers to technology and tools
D. Products refers to producers and metrics
ITILv3, there are no 4Ps in ITILv4