Home » ITIL » ITILFND V4 » Which does the ITIL service value system discourage?
Which does the ITIL service value system discourage?
A. Coordinated authorities and responsibilities
B. Organizational silos
C. Interfaces among practices
D. Organizational agility
Correct Answer: B
Explanation/Reference:
Architecture of the ITIL SVS specifically enables flexibility and discourages siloed working. This is because the service value chain and practices do not form a fixed, rigid structure, but rather they can be combined in multiple value streams to address the needs of the organization in a variety of scenarios, with open flow of communication across the many interfaces. Reference: https://www.bmc.com/blogs/itil-service-value-system/
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