Home » ITIL » ITILFND V4 » Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?
Which is one of the MAIN concerns of the ‘design and transition’ value chain activity?
A. Understanding the organization’s vision
B. Understanding stakeholder needs
C. Meeting stakeholder expectations
D. Ensuring service components are available
Correct Answer: D
Explanation/Reference:
The purpose of ‘obtain/build’ value chain activity is “to ensure that service components are available when and where they are needed, and meet agreed specifications.” Service components for ‘deliver and support’ and service components for design and transition are key outputs of ‘obtain/build’ value chainactivity.
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Agree with C
The Design and Transition Activity
“The purpose of this value chain activity is to ensure that products and services continually
meet stakeholder expectations for quality, costs, and time-to-market.”
I think correct answer is C.