Which dimension of service management considers the workflows and controls needed to deliver services?
A. Organization and people
B. Information and technology
C. Partners and suppliers
D. Value streams and processes
How To Pass ITILFND-V4 Exam?FULL Printable PDF and Software. VALID exam to help you pass. |
 |
|
Download Printable PDF. VALID exam to help you PASS. |
|
I think the correct answer is D.
The value streams and processes dimension is concerned with how the various parts of the organization work in an integrated and coordinated way to enable value creation through products and services. This dimension defines the activities, workflows, controls and procedures needed to achieve agreed objectives. What matters in service management is that an organization establishes an operating model that that effectively organizes the key activities needed to manage products and services.
https://www.bmc.com/blogs/itil-four-dimensions-service-management/