What is used to link activities within the service value chain?
A. Service level agreements
B. Inputs, outputs and triggers
C. Opportunity, demand and value
D. Service desk
What is used to link activities within the service value chain?
A. Service level agreements
B. Inputs, outputs and triggers
C. Opportunity, demand and value
D. Service desk
Correct answer should be B.
Input, Outputs and triggers: “Each activity transforms inputs into outputs.” “Each activity receiving and providing triggers for further action.”(Key Message)
C is of SVS not SVC