Which practice includes the use of approaches such as Lean, Agile and DevOps with the aim of facilitating a greater amount of change at a quicker rate?
A. Service desk
B. Monitoring and event management
C. Service level management
D. Continual improvement
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The ITIL guiding principles are reflected in other frameworks and standards such as Agile, DevOps, Lean and COBIT. Agile is a timeboxed, flexible, and adaptive approach to IT work that allows for a rapid response to change, while promoting autonomy in development teams and close collaboration with customers. DevOps concentrates on the process of delivering software to live environments, with a focus on unifying technical operations and development. Agile shares many common themes with ITIL, as can be seen by the mapping of ITIL guiding principles to the Agile Manifesto.
The answer is D. Continual improvement