When planning ‘continual improvement’, which approach for assessing the current state of a service is CORRECT?
A. An organization should always use a single technique to ensure metrics are consistent
B. An organization should always use a strength, weakness, opportunity and threat (SWOT) analysis
C. An organization should always develop competencies in methodologies and techniques that will meet their needs
D. An organization should always use an approach that combines Lean, Agile and DevOps methodologies
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—[A] seems to be the more sensible—
Assess current state through:
– SWOT Analysis (Strength,Weakness, Opportunity, Threat) balanced scorecard review, [ex-]internal assessments/audits, …);
– Lean (perspectives on elimination of waste);
– Agile (making improvements incrementally at a cadence);
– DevOps (work holistically + improvements are designed well & applied effectively)