A business analyst is assigned to a business process re-engineering project. In addition to planning a workshop to elicit requirements, the business analyst wants to send out a survey to gather data to use in a statistical analysis on user satisfaction with the current business process.
Which of the following types of surveys would be most appropriate to create and why?
A. An open-ended survey to allow users the opportunity to explain their opinions on the current business process
B. A closed-ended survey to pose several multiple choice questions and ask the users if the current business process is correct
C. A closed-ended survey using the Likert scale to rank specific areas of the current business process
D. An open-ended survey to collect different opinions on the current business process
|
Download Printable PDF. VALID exam to help you PASS. |
 |