Last year, a company registered a high number of complaints about its customer service. Which of the following tools or techniques can help to identify the high-priority changes needed to improve that service?
A. A work breakdown structure analysis of the service
B. A cause-and-effect diagram
C. A Pareto analysis
D. A flowchart of the service
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Last year, a company registered a high number of complaints about its customer service. Which of the following tools or techniques can help to identify the high-priority changes needed to improve that service?
the answer should be c