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You have decided to use a fishbone diagram to identify the relationship between an effect and its causes. To begin, you should first.
A. Select an interdisciplinary team who has used the technique before to help brainstorm the problem
B. Determine the major categories of defects
C. Set up a process analysis using HIPO charts
D. Identify the problem
Correct Answer: D
Explanation/Reference:
Explanation:
The first and most important is to identify the problem as a gap to be closed or as an objective to be achieved. Causes then are found by looking at the problem statement and asking why until a root cause has been identified for which action can be taken or the reasonable possibilities on the diagram have been exhausted.
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