The design team and development team disagree about what technology should be used for a major requirement. A brainstorming meeting takes place, where both teams focus on the mutually agreed-upon deliverables.
Which of the following conflict resolution techniques did the teams use?
A. Compromising
B. Smoothing
C. Confronting
D. Forcing
Another wrong one. From 2nd Edition study guide: “Smoothing is a temporary way to resolve conflict. In this technique, the areas of agreement are emphasized over the areas of difference” and “Compromising is achieved when each of the parties involved in the conflict gives up something to reach a solution”.
Correct answer is B.