Which of the following conflict resolution techniques relies on establishing areas of agreement rather than disagreement?

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1. “Smoothing is a temporary way to resolve conflict. In this technique, the areas of agreement are emphasized over the areas of difference”

   Smoothing Smoothing is a temporary way to resolve conflict. In this technique, the areas of agreement are emphasized over the areas of difference, so the real issue stays buried. This technique does not lead to a permanent solution. Smoothing can also occur when someone attempts to make the conflict appear less important than it really is.
   Smoothing is an example of a lose-lose conflict-resolution technique because neither side wins.

   Forcing Forcing is just as it sounds. One person forces a solution on
   the other parties. Although this is a permanent solution, it isn’t
   necessarily the best solution. People will go along with it because, well,
   they’re forced to go along with it. It doesn’t mean they agree with the
   solution. This isn’t the best technique to use when you’re trying to
   build a team. This is an example of a win-lose conflict-resolution
   technique. The forcing party wins, and the losers are forced to go along
   with the decision.

   Compromising Compromising is achieved when each of the parties
   involved in the conflict gives up something to reach a solution.
   Everyone involved decides what they’ll give on and what they won’t
   give on, and eventually through all the give-and-take, a solution is
   reached. Neither side wins or loses in this situation. As a result,
   neither side really buys in to the decision that was reached. If,
   however, both parties make firm commitments to the resolution, then
   the solution can become a permanent one.

   Confronting Confronting is also called problem-solving and is the
   best way to resolve conflict. One of the key actions you’ll perform with
   this technique is to go on a fact-finding mission. The thinking here is
   that one right solution to a problem exists and the facts will bear out
   that solution. Once the facts are uncovered, they’re presented to the
   parties, and the decision will be clear. Thus, the solution becomes a
   permanent one, and the conflict expires. This is the conflict-resolution
   approach project managers use most often and is an example of a win-win
   technique.

   Avoiding Avoiding, sometimes known as withdrawal, never results in
   resolution. This occurs when one of the parties gets up and leaves and
   refuses to discuss the conflict. It is probably the worst of all the
   techniques because nothing gets resolved. This is an example of a lose-lose
   conflict-resolution technique.

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