A project manager is validating a project’s scope. Although the customer agrees that the final product meets the scope described in the project management plan, they have rejected the product due to perceived quality deficiencies.
What should the project manager do next?
A. Explain to the customer that it is a requirement to follow the scope plan.
B. Perform a quality audit to compare final performance against the original performance requirements.
C. Process a change request to tailor the quality management plan to the final product performance results.
D. Maintain the final product performance as is, update the lessons learned repository, and move to the formal project close-out stage.
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