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A communications management plan includes which one of the following sample contents?
A. Issues
B. Escalation processes, including time frames and the management chains
C. Dimensions
D. Project assumptions and constraints
Correct Answer: B
Explanation/Reference:
Numerous items, including escalation processes, are part of the communications management plan. Business issues may arise that cannot be resolved at a lower staff level. During such a time, an escalation process is required to show time frames and the names of people in the management chain who will work to resolve these issues.
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