With respects to the cost of quality, which of the following individuals was responsible for developing the "zero-defects" approach?
A. Deming
B. Inshikawa
C. Crosby
D. Juran
With respects to the cost of quality, which of the following individuals was responsible for developing the "zero-defects" approach?
A. Deming
B. Inshikawa
C. Crosby
D. Juran