You are involved in monitoring specific project results to determine whether they comply with relevant quality standards. You are using a control chart to illustrate how a process is behaving over time. You’ve constructed your control chart and determined that all the data points are within the upper and lower control limits of the chart. In addition, seven consecutive data points are observed to be on the one side of the mean. Which of the following is your BEST plan of action?
A. Compare the results from the lat quality management plan
B. Adjust the mean based on the observed data points
C. No additional action is needed, as the process is within control
D. Identify the assignable causes
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